This Privacy Policy applies to all mau cuci services including the website, mobile app, Live Casino platform, Sports Betting and all our official communication channels. It covers all data collected from the moment you begin browsing our site.
1Information We Collect
Mau cuci collects your personal information in several different situations when you interact with our platform. Here are the types of information collected:
A. Information You Provide Directly:
- Full name as shown on your identity card
- Malaysian identity card number (MyKad) or passport
- Date of birth and gender
- Email address and mobile phone number
- Current residential address
- Bank account or digital wallet details for deposit and withdrawal purposes
- Identity verification documents (KYC) including selfie photos for verification
B. Information Collected Automatically:
- IP address and general location (state/city)
- Device type, operating system and web browser used
- Game history, total wagering amount and login frequency
- Gaming session times and durations
- Mau cuci mobile app usage data
- Cookie information and device identifiers
We only collect information that is strictly necessary for the stated purposes. We do not directly collect sensitive information such as credit card details – all financial transactions are handled by certified payment providers.
2How We Use Your Information
Every piece of information we collect is used for a clear and lawful purpose. mau cuci uses your data for the following purposes:
- Account management: Creating and managing your account, processing deposits and withdrawals, and maintaining accurate transaction records.
- Identity verification (KYC): Verifying your identity to comply with legal requirements and to prevent fraud and money laundering.
- Platform security: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse and other security threats.
- Service communications: Sending account-related notifications, transaction updates, promotions you have subscribed to and important platform announcements.
- Service improvement: Analysing usage patterns in aggregate to improve user experience, develop new features and optimise platform performance.
- Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance when needed.
- Legal compliance: Fulfilling reporting obligations as required by applicable laws and regulatory authorities.
Mau cuci will not use your data for purposes beyond those stated above without first obtaining your consent.
3Data Storage & Encryption
We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss or destruction.
- Encryption in transit: All data transmitted between your device and our servers is protected with TLS 1.3 protocol and 256-bit SSL encryption.
- Encryption at rest: Sensitive data such as identity card numbers and banking information is stored in encrypted form using AES-256 algorithms.
- Password: Your password undergoes a salted hashing process using bcrypt, making it impossible to reverse even by our internal team.
- Retention period: Active account data is retained for as long as your account is active. After account closure, your data will be kept for the minimum period required by law (typically 5 years) before being securely deleted.
- Server location: Your data is stored in secure data centres with strict physical access controls, redundant power backup systems and 24/7 monitoring.
- Data backup: Backups are performed regularly and stored at separate locations with full encryption to ensure data recovery in the event of an emergency.
mau cuci's security infrastructure is regularly reviewed by independent third-party security auditors to ensure it meets the latest industry standards.
4Information Sharing
Mau cuci firmly upholds the principle that your personal information belongs to you. We only share information in very limited situations and exclusively with trusted parties.
We may share your information with:
- Payment service providers: DuitNow, FPX, Touch 'n Go, Boost and GrabPay require certain information to process your transactions. They are bound by strict confidentiality agreements.
- KYC provider: A third-party identity verification service used to verify your documents during the KYC process. Only the minimum necessary information is shared.
- Competent authorities: Where required by Malaysian law or a valid court order, we may be required to disclose certain information to the relevant authorities.
- Technology providers: Software and infrastructure providers that help us operate the platform, subject to strict data protection agreements.
We do NOT share your information with:
- Third-party marketing companies or advertising agencies
- Social media platforms for advertising targeting purposes
- Data brokers or commercial analytics companies
- Any party for sales or marketing purposes without your consent
5Cookies & Tracking Technologies
Mau cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Here is a full explanation of how we use them:
| Cookie Types |
Purpose |
Duration |
| Necessary Cookies |
Maintaining login sessions and basic security preferences |
Session / 24 hours |
| Preference Cookies |
Saving your language preference and display settings |
30 days |
| Analytics Cookies |
Helping us understand how users interact with the platform |
90 days |
| Security Cookies |
Detecting suspicious activity and protecting your account |
7 days |
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for your login security.
The mau cuci mobile app uses a device ID in place of cookies for equivalent functionality. This helps us maintain your account security and deliver a seamless experience across gaming sessions.
6Your Rights as a User
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and mau cuci's privacy commitments, you have the following rights regarding your personal data:
- Right to access: You have the right to obtain a copy of the personal information we hold about you. This request will be processed within 14 working days.
- Right to rectification: If any of your information is inaccurate or outdated, you have the right to request that we correct it promptly.
- Right to withdraw consent: You may withdraw consent for certain data uses (such as marketing communications) at any time without affecting core services.
- Right to erasure: You may request the deletion of your personal data. Please note that some data may need to be retained for a certain period to fulfil legal requirements.
- Right to object: You have the right to object to the processing of your data for specific purposes, particularly direct marketing.
- Right to data portability: You may request to receive your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, contact our data protection team via email at [email protected] or via live chat on the platform. We will acknowledge your request within 48 hours and resolve it within a reasonable timeframe.
7Your Account Security
While mau cuci takes every technical measure to protect your data, account security is a shared responsibility. Here are the best practices we recommend:
- Strong password: Use a long password combining uppercase letters, lowercase letters, numbers and symbols. Avoid using personal information such as your date of birth.
- Two-factor authentication (2FA): Enable 2FA through your account settings for an additional layer of protection. Every login will require an OTP code sent to your phone.
- Do not share your account: Your mau cuci account is for your personal use only. Do not allow anyone else to use your account or share your login details.
- Log out after session: Always log out when using a public or shared device, and ensure you do not save passwords in the browser of any public device.
- Be alert to phishing: mau cuci will never ask for your password via email or message. If you receive such a communication, it is a scam — report it to us immediately.
- Update information: Keep your phone number and email address up to date so you can receive important security notifications.
If you suspect your account has been accessed by an unauthorised party, contact mau cuci customer support immediately via live chat. We will freeze your account within minutes and help you regain control.
8Changes to This Privacy Policy
Mau cuci may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or improvements to the platform's services. Here is our commitment when changes occur:
- The date of the latest update will be clearly displayed at the top of this document.
- For significant changes that affect how we process your data, we will send a notification to your registered email address at least 14 days before the changes take effect.
- For minor changes that do not materially affect your rights, we will update this document without a separate notice — however, the update date will always be kept current.
- You are encouraged to review this page periodically to ensure you are always informed of how we protect your information.
Your continued use of the mau cuci platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion.
For any enquiries, concerns or requests relating to this Privacy Policy, do not hesitate to contact our data protection team. We are committed to responding to every enquiry transparently and within a reasonable timeframe.